Privacy Policy

 

Introduction

Unified Plumbing Supplies (“Unified Plumbing”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of visitors to our website and clients who engage with our plumbing services. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).

By using this website or submitting personal information through our contact or quotation forms, you consent to the practices described in this policy.

Information We Collect

Unified Plumbing may collect the following types of personal information:

  • Full name and surname

  • Contact details, including phone number and email address

  • Physical address or service location

  • Details related to plumbing service requests or quotations

  • Information submitted via online forms or email correspondence

  • Technical information such as IP address, browser type, and device information (collected through standard website analytics)

We only collect personal information that is necessary to provide our services or respond to enquiries.

How We Use Personal Information

Personal information collected by Unified Plumbing may be used for the following purposes:

  • Responding to enquiries and quotation requests

  • Providing plumbing services and customer support

  • Communicating with clients regarding services, appointments, or updates

  • Improving website functionality and user experience

  • Complying with legal and regulatory obligations

Unified Plumbing does not sell, rent, or trade personal information to third parties.

Lawful Processing and Consent

Personal information is processed lawfully and in a reasonable manner that does not infringe the privacy of data subjects. Information is collected directly from users where possible and with their knowledge and consent.

Where required, consent may be withdrawn by contacting Unified Plumbing using the details provided on this website.

Information Sharing and Disclosure

Unified Plumbing may share personal information only when necessary:

  • With service providers or contractors involved in delivering plumbing services

  • When required by law or regulatory authorities

  • To protect the rights, property, or safety of Unified Plumbing, our clients, or others

Any third parties who process personal information on our behalf are required to maintain appropriate confidentiality and security measures.

Data Security

Unified Plumbing takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, or misuse. This includes secure data storage practices and limited access to personal information.

While we take steps to safeguard personal data, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Cookies and Website Analytics

This website may use cookies or similar technologies to improve user experience and analyse website traffic. Cookies do not collect personally identifiable information unless voluntarily provided by the user.

Users may disable cookies through their browser settings if they prefer not to allow their use.

Your Rights

In terms of applicable data protection laws, you have the right to:

  • Request access to personal information we hold about you

  • Request correction or deletion of personal information

  • Object to the processing of personal information under certain circumstances

  • Lodge a complaint with the Information Regulator of South Africa

Requests relating to personal information can be submitted using the contact details provided on this website.

Changes to This Privacy Policy

Unified Plumbing reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page and will take effect upon publication.

Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Unified Plumbing using the contact details provided on this website.